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1. Navigate to the Create Agent Group page or to the Update Agent Group page. The Create Agent Group page and the Update Agent Group page are identical, except that the fields in the Update Agent Group page are populated with previously defined information for the selected agent group.

2. Enter the internal name of the agent group in the Name field. The agent group's internal name must be unique within the agent group's system.

Attention: The internal name must be all-uppercase and should not include any single or double quotation marks (' or ") or spaces.

3. Enter a display name for the agent group.

4. Enter an optional description for the agent group.

5. Select the system on which the agent group is defined.

Note: Although an agent group is defined on a particular system, you can include agents from other systems as members within the group.

Since agent groups are used only for inbound communication, the direction for an agent group is automatically set to In.

6. Select Enabled or Disabled as the agent group status. If you disable an agent group, its definition remains in the Event Manager for reference, but you cannot use the agent group in active subscriptions.

7. Select the Apply button to save the agent group definition.

8. To add a member agent to the group, select the Add Agents to Group button.

Note: An agent group can contain only individual agents as its members. It cannot contain another group.

9. In the Add Agents to Group page, search for the agents you want to add. The main search option is:

• Name - Enter the internal name of the agent you want to add. You can enter a partial value to search for agents whose internal names contain that value.

You can also enter the following additional search criteria.

• Protocol - Select the protocol of the agent you want to add.

• Address - Enter the address of the agent you want to add.

• System - Select the system of the agent you want to add.

• Status - Select Enabled or Disabled as the status of the agents you want to add.

10. Select the agent or agents that you want to add to your agent group, and select the Add Agents to Group button.

11. You can optionally enter new search criteria to search for other agents to add to the agent group.

12. After you finish adding agents to the agent group, select the Apply button to save the agent group members.

13. To delete a member agent from the group, select the agent in the Create Agent Group or Update Agent Group page and select the Delete button.

Note: Deleting a member agent from an agent group does not delete the agent definition for the individual agent. The individual agent remains in the Event Manager.